Service & Maintenance for 24/7 control room workstations

Workstations in control centres, control rooms and monitoring rooms are in constant use. With the Knürr® Essential and Premium service and maintenance packages, you can make servicing, fault rectification and costs more predictable – with clearly defined services.

1. Why service in the control room is crucial

For workstations that need to operate continuously

Control room workstations are a central component of critical operating environments. Should faults or breakdowns occur, rapid response times, clearly defined services and reliable service delivery are crucial. With Knürr® service and maintenance packages, you lay the foundations for greater transparency, better planning and greater confidence in your ability to respond in the event of a fault.

Your benefits:

Greater predictability during ongoing operations.
Clearly defined service provisions.
Transparent cost structure.
Faster and more reliable support in the event of a fault.
Better comparability of service options.

2. KNÜRR SERVICE & MAINTENANCE PACKAGES

The right range of services to suit your needs

When systems fail, quick decisions, clear processes and predictable service are what count. The Knürr® Essential and Premium service and maintenance packages help you to better manage the risk of downtime and plan your service calls effectively. From the 24/7 service hotline to reliable fault rectification, you can ensure greater security, transparency and reliability for your operational processes.

ESSENTIAL | Predictable service provision

Suitable for systems with predictable service requirements and a focus on cost control.

Scope of services:

24/7 service helpline – available at all times for rapid support from experts
Reliable fault rectification – service call-out within a maximum of 10 working days
Spare parts included – no additional material costs in the event of a fault

Added value: predictable service with no unclear material costs – with the option to add proactive on-site maintenance.
*Subject to Knürr’s terms and conditions of service.

PREMIUM | high availability

Recommended for critical systems where rapid fault rectification and reduced internal workload are crucial.

Scope of services:

24/7 service helpline – available at all times
Reliable fault rectification – service call-out within a maximum of 5 working days
Spare parts included – no additional costs for parts in the event of a fault
On-site repairs included – call-out and labour costs are already included in the service package

Added value: faster restoration of service, less coordination and better predictability in the event of a disruption.
*Subject to Knürr’s terms and conditions of service.

3. Capable of taking action whilst operations are ongoing.

When technical support needs to be available quickly and reliably.

In 24/7 operations, technical faults cannot always be avoided. What matters is how quickly and systematically a response can be provided. A clearly defined service process provides guidance – from the initial contact, through the assessment of the fault, to further handling.

Via the 24/7 service hotline, you can reach expert staff who will log technical issues and coordinate the next steps. Defined procedures and agreed response times help to minimise disruptions and relieve the burden on internal resources.

This ensures that operations remain structured, transparent and as predictable as possible, even in the event of a fault.

4. Planning & Life-cycle Costs

Service doesn’t just begin after commissioning

Service and maintenance should be taken into account right from the planning stage. This is because accessibility, spare parts processes, maintenance windows and operational procedures all influence the long-term usability and cost-effectiveness of a control room workstation.

Knürr incorporates service right from the start – from planning through to manufacturing, installation and commissioning, right through to long-term support. This enhances investment security, reduces the need for coordination at a later stage and simplifies operation throughout the entire life cycle.

This fits very well with Knürr’s existing positioning as a one-stop provider of control room solutions – including planning, production, integration and service.

5. WHICH SERVICE AND MAINTENANCE PACKAGE IS RIGHT FOR YOUR CONTROL ROOM?

Every control room solution has different requirements in terms of service and availability. With Essential and Premium, we offer you two clearly defined options – and advise you on which package best suits your needs.

Please refer to the document on Service & Maintenance via the following link:
https://www.knuerr.com/media/pages/downloads/7ba061f3f0-1779101272/knuerr-service-and-maintenance.pdf

General enquiries

Why is regular maintenance important in a 24/7 operation?

Control centre and control room workstations are in constant use. Regular maintenance helps to identify wear and tear at an early stage, prevent breakdowns and ensure the long-term availability of the workstations.

What exactly do I get out of a maintenance package?

A maintenance package makes it easier to plan operating costs. It helps to maintain the value of workstations, reduces the risk of unplanned downtime and facilitates structured support throughout the entire service life. Furthermore, it helps to avoid costly repairs and unplanned downtime.

What is checked during a service?

Maintenance involves the systematic inspection of all relevant components and functions, in particular the mechanical components, cabling, electrical safety and system functionality. This includes, amongst other things, functional and safety checks, software updates where necessary, and structured documentation containing recommendations for action.

What happens if there is a fault or if a spare part is needed?

The procedure depends on the service package selected. Depending on the scope of the service, spare parts are supplied after the item has been returned, in advance, or as part of agreed on-site services.

Why should service and maintenance be taken into account right from the planning stage?

A service concept agreed at an early stage helps to ensure investment security, availability and predictable lifecycle costs. At the same time, it makes it easier to integrate subsequent maintenance, spare parts processes and on-site visits into day-to-day operations.

Can I customise the services?

Yes, our warranty and maintenance packages are designed to be flexible and can be tailored precisely to your requirements. This means you get exactly the solution that suits your business.

What does an on-site maintenance visit involve?

Maintenance is agreed in advance and coordinated in such a way as to minimise disruption to day-to-day operations.

Can repairs be carried out directly at the control centre?

Yes, on-site replacements or repairs are carried out depending on the service package and prior agreement. This makes it easier to tailor these measures to operational processes, shift patterns and the requirements of the control room.

Haven’t found the answers you’re looking for? Then please get in touch with us. We’ll be happy to look into your enquiry and help you as best we can.

Please contact us